If a cancellation is made within the 24 hours allocated window for changes or cancellations than a full refund will be given.
If a cancellation is made before the product is dispatched then a refund will be given however a materials and labour fee will be deducted from any refunds based on the fact that the materials will be no longer usable and the time allocated to the product needs to be compensated.
If a cancellation is made after the product has been dispatched then a refund will be given however a materials, labour and postage fee will be deducted from any refunds based on the fact that the materials will be no longer usable, the time allocated to the product needs to be compensated and the delivery expense is non refundable. A refund will be processed once the product is returned to NeldArt at the address provided. The product must be returned in the condition that you received it and the return postage will be at your own cost and risk.
No returns will be permitted after 30 days of receiving the product.
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